How Crown Gaming Chips fits into UK gambling regulation

The role of regulators vs. our role

Regulators (such as the UKGC) typically:

• Grant and revoke licences to operate gambling services;
• Publish rules, guidance and consultation papers;
• Monitor compliance and take enforcement action;
• Work with other authorities on crime, fairness and consumer protection.

Crown Gaming Chips instead:

• Reviews publicly available information on casino sites;
• Highlights brands that state a UK licence and safer gambling tools;
• Summarises what a typical UK player may experience on these sites;
• Encourages you to verify all details yourself before you play.

We have no authority to direct operators, overturn decisions or require refunds. We cannot act as an alternative to a regulator, court, ombudsman or arbitration service.

Checking the status of a casino yourself

Even if a casino appears on Crown Gaming Chips, it is vital that you confirm its authorisation directly with official sources and with the operator itself before depositing.

Basic steps you can take:

• Locate the casino’s licensing and company information, usually in the footer;
• Follow any links to licensing pages and read them in full;
• Confirm that the web address matches the brand you intend to use;
• Where possible, cross-check details using official regulatory registers.

If a casino does not clearly present licensing or ownership details, consider that a warning sign and avoid creating an account or providing any personal or payment information.

If something goes wrong with an operator

Crown Gaming Chips cannot step into disputes about withdrawals, verification, account closures, bonus eligibility or similar issues. These matters are between you, the operator and – where appropriate – the relevant authorities.

Typical escalation path:

• Raise a complaint directly with the casino, following its procedure;
• Keep records of emails, screenshots and chat transcripts;
• Check whether the operator refers to any dispute resolution body;
• Seek independent legal or consumer advice if you remain unsatisfied.

We cannot give you odds on success, provide legal representation or pressure an operator to act in a particular way. We also cannot confirm whether a specific practice is lawful – for that, you must rely on professional advice or formal processes.

Our jurisdiction and audience

Crown Gaming Chips is written with players in the United Kingdom in mind. Regulatory frameworks and consumer protections vary between countries. A casino that is appropriate for a UK player may not be allowed or suitable elsewhere.

• If you are not based in the UK, our information may not apply to you;
• Operators may block access from certain regions or require additional checks;
• Different regulators may apply different rules on advertising and bonuses.

It is your responsibility to understand and comply with the laws that apply in your location. If you are unsure, seek independent advice before engaging with any form of online gambling.